Difference: LaptopPreorderSystem (3 vs. 4)

Revision 42013-10-11 - JimSkon

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META TOPICPARENT name="WebHome"

Belize Computer Literacy Laptop Order and Tracking System

Belize Laptop Initiative

Goal

Allow preorder and down payment, manage order status, allow final payment (or tracking), Track system service codes and service

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Notes

  1. EmailOct10
  2. EmailOct11
 

System Flow

SystemOverview.png

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  1. Tier 1 support involves examinaing the computer, and providing an initial diagnoses of the problem. All such interactions will be logged in the itmes history in the database system. Tier 1 can also include simple operations like reimaging disks, upgrading memory, performing and logging builting diagnostics, and swapping a system for a different system. It also includes recommending a system, for tier 2 support. All interactions bust be logged, or updated, in the database system.
  2. Tier 2 support will be provides by trained individuals as designated by the Belize Computer Initiative organization. These people will have access to the database for reviewing and updating system history.

Entity-Relationship Diagram

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ERDiagram.png

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ERDiagram.png

 

Tables (Click for SQL):

 
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